Online Appointment Booking Solution

Solutions
- Industries
  - Healthcare Enhance patient experience and increase staff efficiency
  - Public sector Deliver faster and efficient services for citizens with streamlined operations
  - Retail Boost profitability and provide omnichannel experience
  - Finance Improve revenue and customer satisfaction with digital solutions
  - All industries
- Solutions
  - Queue Management Serve customers efficiently and reduce wait times
  - Appointment Management Improve operations with appointment booking and arrival management
  - Virtual Queuing Let customers wait anywhere with mobile tickets
  - Customer Journey Management Manage flow from beginning to end, and get insights into your operations
  - Visitor Management Provide a seamless experience and personalized services for visitors
  - Patient journey management Manage patient flow efficiently with appointment and queue management
  - All solutions
Products
- Platform
  - SaaS: Qmatic Experience Cloud An intuitive, dynamic all-in-one platform that creates seamless customer journeys and enhanced customer and employee experiences with its suite of solutions and services.
  - On-premises: Qmatic Orchestra Enterprise solution built for organizations with complex requirements, multiple service points, and branches.
  - All products
- Capabilities
  - Appointments Create more valuable and personalized experiences for your customers through simple scheduling.
  - Business Intelligence Drive operational excellence and employee productivity with data integration and business analytics.
  - Mobile Ticket Let your customers wait virtually, anywhere, with virtual queues.
  - Customer Feedback Gather insights into your customers’ needs, strengthen customer relationships, and boost customer satisfaction at every touchpoint.
  - Messaging Connect with customers wherever they are in their journey with reliable, effective SMS messaging.
  - Self Service Kiosks Optimize the customer flow, minimize queues and wait times with self-service kiosks.
  - Display / Signage Elevate your customer experience with informative and engaging digital signage solutions.
  - Voice Announcements Keep customers informed about when it's their turn and where to go with AI text-to-speech.
  - Genuine Qmatic Tickets Order ticket rolls for your ticket printer or self-service kiosk.
  - Software Support: CareEnsure your system is always optimized and working perfectly.
  - Security Security you can trust
Integrations
Customer Stories
Resources
- Content hub
  - Blog Read the latest industry trends and tips from the experts on customer experience
  - Resource Library Explore our content hub for guides, videos, webinars, and more
  - Product Updates Learn about all of the latest Qmatic product updates
  - The Guide to Queue Management System Learn how to optimize your operations with a queue management system
  - The Guide to Appointment Scheduling System Insights on appointment and arrival management, resource planning and optimization
  - The Guide to Improve Patient Experience Learn more about what we mean when we say patient experience
  - The Guide to Customer Experience Management The complete guide on customer experience management
- Accessibility
  - Accessibility at Qmatic Learn more about accessibility and our accessibility policy

Request a demo Contact

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Solutions
- Industries
  - Healthcare Enhance patient experience and increase staff efficiency
  - Public sector Deliver faster and efficient services for citizens with streamlined operations
  - Retail Boost profitability and provide omnichannel experience
  - Finance Improve revenue and customer satisfaction with digital solutions
  - All industries
- Solutions
  - Queue Management Serve customers efficiently and reduce wait times
  - Appointment Management Improve operations with appointment booking and arrival management
  - Virtual Queuing Let customers wait anywhere with mobile tickets
  - Customer Journey Management Manage flow from beginning to end, and get insights into your operations
  - Visitor Management Provide a seamless experience and personalized services for visitors
  - Patient journey management Manage patient flow efficiently with appointment and queue management
  - All solutions
Products
- Platform
  - SaaS: Qmatic Experience Cloud An intuitive, dynamic all-in-one platform that creates seamless customer journeys and enhanced customer and employee experiences with its suite of solutions and services.
  - On-premises: Qmatic Orchestra Enterprise solution built for organizations with complex requirements, multiple service points, and branches.
  - All products
- Capabilities
  - Appointments Create more valuable and personalized experiences for your customers through simple scheduling.
  - Business Intelligence Drive operational excellence and employee productivity with data integration and business analytics.
  - Mobile Ticket Let your customers wait virtually, anywhere, with virtual queues.
  - Customer Feedback Gather insights into your customers’ needs, strengthen customer relationships, and boost customer satisfaction at every touchpoint.
  - Messaging Connect with customers wherever they are in their journey with reliable, effective SMS messaging.
  - Self Service Kiosks Optimize the customer flow, minimize queues and wait times with self-service kiosks.
  - Display / Signage Elevate your customer experience with informative and engaging digital signage solutions.
  - Voice Announcements Keep customers informed about when it's their turn and where to go with AI text-to-speech.
  - Genuine Qmatic Tickets Order ticket rolls for your ticket printer or self-service kiosk.
  - Software Support: CareEnsure your system is always optimized and working perfectly.
  - Security Security you can trust
Integrations
Customer Stories
Resources
- Content hub
  - Blog Read the latest industry trends and tips from the experts on customer experience
  - Resource Library Explore our content hub for guides, videos, webinars, and more
  - Product Updates Learn about all of the latest Qmatic product updates
  - The Guide to Queue Management System Learn how to optimize your operations with a queue management system
  - The Guide to Appointment Scheduling System Insights on appointment and arrival management, resource planning and optimization
  - The Guide to Improve Patient Experience Learn more about what we mean when we say patient experience
  - The Guide to Customer Experience Management The complete guide on customer experience management
- Accessibility
  - Accessibility at Qmatic Learn more about accessibility and our accessibility policy

Request a demo
Contact

Solutions
Solutions
Appointment Management Improve operations with appointment booking and arrival management

Reduce customer waiting time, minimize crowding in waiting areas, and manage customer flow with an advanced appointment system

Request a demo

Give customers the flexibility to access your services

Let customers schedule appointments online at a time that suits them best.

Allow customers to book, reschedule, or cancel appointments from your available time slots, choosing the required service or other preferences
Match service requirements with the right staff members
Send automated notifications and reminders to customers for their upcoming appointments

Using a client booking system will give your customers convenience, reduced waiting time, and better customer experience.

Arrival management

Manage arrivals and check-in seamlessly

With arrival management and check-in system integrated in the solutions, you can:

Let customers check in with a link sent via SMS/email, and receive a Mobile Ticket that allows them to wait remotely
Notify staff once a customer has checked in
Reduce crowding upon arrival
Maximize capacity and efficiency while still maintaining a safe environment
Provide seamless, efficient, and safe handling of the arrival and check-in process

Business Intelligence

Get insight into your operations

Harness the power of data and analytics with Qmatic Business Intelligence tools. Gain insights into your customer behaviors and branch performance.

Appointment data, including: the numbers of booked vs walk-in visits, no-shows, show rates
Actual and estimated waiting times, average transaction times, and the number of customers waiting
Branch performance and staff benchmark, measured in service level indicators like KPIs and SLA
Customer feedback and NPS (Net Promotor Score)
Demand forecast, service trends and analysis, daily patterns on booking and arrival

Virtual meeting

Deliver service remotely when needed

Let customers access your services from anywhere and provide a seamless digital experience throughout the whole journey.

Allow customers to schedule a virtual appointment upon scheduling
Deliver services via video, chat or other platforms
Integrate with the video meeting tools you already use
Create an agile, hybrid workforce that caters to customers' demands efficiently

Manage everything with one system

Keep control of your customer flow and minimize crowds in your waiting area
Manage appointments, check-in, queuing, and service delivery in a single platform
Deal with scheduled appointments, impromptu visits, and late arrivals efficiently using the same system
Transfer customers from online browsing to an in-person visit with the staff member best suited to deal with their needs
Plan resource distribution in advance based on demand forecast and service trends

Appointment management system: How it works

1. Online appointment booking

Customers can schedule an appointment by choosing the time slot that suits them best. They will receive a booking confirmation, and closer to the date, a reminder for their appointment.

2. Self check-in

With the appointment reminder, the customer gets a link they can use for self check-in. Alternatively, they can also scan a QR code to get in the line. A mobile ticket will be issued after check-in.

3. Arrival and service

A notification will be sent to customers when it’s their turn to be served.

Appointment management system features

Appointment scheduling

Let customers schedule appointments online or by phone, allowing you to distribute workload evenly throughout the day and creating a better balance between scheduled and walk-in visits.

Automatic confirmation and reminders

Send automated booking confirmation, reminders, and updates via SMS and email to prevent no-shows.

Self check-in

Allow customers to do self check-in online with their smartphone, or with a self-service kiosk.

Virtual meeting for remote service delivery

Deliver services via video, chat or other platforms.

Real-time data, analytics, and advanced reporting

Improve your operations and optimize resource planning with a real-time dashboard, data analytics, and demand forecast.

Customer journey management

Qmatic's appointment solutions are fully integrated with our customer journey management platform for a seamless customer experience.