Fixing "A Ubisoft Service is Currently Unavailable" Error [10 Easy Fixes] (2024)

If you keep seeing the "Ubisoft service is currently unavailable" error, you most likely have faulty date and time settings that don't let Uplay open. Or, you could be dealing with a broken file or faulty process. You'll have to open the Task Manager to find and get rid of them.

I don't know about you, but I'm a big Assassin's Creed fan. The "A Ubisoft service is currently unavailable" error kept popping up on whenever I tried to open Uplay. However, I was able to take care of it easily. I have provided all the tips and tricks you can try below.

How Do You Fix "a Ubisoft Service is Currently Unavailable" Error?

There are many ways to get the Ubisoft connect platform up and running again, but before I get started, check whether the Ubisoft servers are working.

They may be down, so none of the below fixes will work if this is the case. You can visit the online Ubisoft service status page to find out whether this is what you're dealing with.

Solution 1: Clear Network Issues

First up, try checking your internet connection. There are plenty of internet speed checkers online. You can use one to see how fast your connection is. If it's more than 100 ping ms, your internet speed is the culprit.

You can try getting rid of the "service is currently unavailable" hiccup by getting closer to your router.

Solution 2: Change Date and Time Zone

Faulty time and date settings can cause the Ubisoft service to act up.

Here's how you fix this:

• Press the Windows + L key at the same time
• Click on the Time & Language settings option
• Navigate to the Date & Time tab on the left side of the screen
• Check whether your computer's date and time settings are correct
• Click on the Set Time Automatically button if they aren't

Hopefully this got rid of the "a Ubisoft service is currently unavailable" error message. If you're still having no luck, I've got more fixes for you.

Solution 3: System File Checker

Here's the deal - Uplay comes with a file that might be corrupted. It might be acting up and causing the problem. To sort this out, head over to your Task Manager to find and get rid of it.

Here's what you do:

• Click on the Ctrl + Shift + Esc buttons to expand task manager
• Click on the More Details button that appears on the bottom corner of the screen
• Scroll down until you see the Background Processes list
• Look for one that is similar to YTiiND
• Select it
• Click on the End Task button from the lower right window
• Confirm any dialog boxes that appear

Solution 4: Uninstalling Hamachi

If you have the Hamachi VPN installed, I have some bad news for you. Users have reported that it can stop Uplay from working. The only way around this would be to uninstall Hamachi and check whether this helps.

Here's are the troubleshooting steps:

• Click on the Start menu button
• Open the Control Panel
• Select the View as - Category button on the top-right corner of the screen
• Click on the Uninstall Programs section
• Look for the Logmein Hamachi tool
• Click on it, then choose Uninstall
• An uninstallation wizard should appear with a couple of steps to follow
• Select the Finish button to confirm

Solution 5: Disable IPV6

IPV6 is the communication protocol that lets you route traffic across the internet. Although useful, it can cause the "a Ubisoft service is currently unavailable" error.

Here's how you temporarily disable the Internet protocol version:

• Click on the Windows button and the R key at the same time (the Run dialog box should open up) on your Windows computer
• Type in NCPA.CPL into the bar, then click ok to open your Internet Connection settings
• Double click on your Active Network Adapter settings from the dropdown menu button
• Click on the Properties window
• Locate the Internet Protocol Version 6 entry on the list
• Select the checkbox next to it and then click on OK
• Restart your computer afterward to confirm the changes

Solution 6: Use SFC Scannow

Most users have used of SFC scannow before. It's a built-in Windows tool that scans your system, checks for any hidden errors, then fixes them. You might have luck with it if the above fixes didn't work.

Here's how you use it to fix 'a Ubisoft service is currently available:

• Press the Search button next to the Start menu
• Enter in Command Prompt
• Right-click the first entry
• Select Run As Administrator option
• Type the following command into the window - sfc /scannow, and click the Enter button after each one
• Wait for the Operation Completed Successfully screen to appear
• Restart your computer and check whether the Ubisoft service is currently unavailable error keeps appearings

Solution 7: Use Static IP and DNS Server Address

I've not had luck with this trick, but I know several users who have been able to get rid of the "A Ubisoft service is currently unavailable" issue by switching their Static IP and DNS server addresses.

Here's how

• Follow the steps mentioned above to open the command prompt window
• Type in the following command: ipconfig/all and press Enter
• Scroll down and click on the Network adapters that correspond to the connection you currently have
• Make note of your Default Gateway, Subnet Mask, Mac and DNS server address
• Press the Windows key and R button simultaneously and wait for the Run dialog box to open
• Type in the following command: ‘ncpa.cpl’ into the search bar
• Press Enter
• Click on OK to open the Internet Connection settings item in the Control Panel
• Left click your adapter and choose Properties, then locate the Internet Protocol Version 4 on the item list
• Tap on it and click Properties button
• While in the General tab, switch the radio button to Use the Following DNS server addresses, and enter 8.8.8 and 8.8.4.4 respectively
• Switch to "Use the Following IP address", and enter the same number from the Default Gateway that I told you to make note of. Remember to change the digit after the last dot to something else
• Fill out any other information
• Click OK to save your changes

Solution 8: Perform a Network Reset

If you're still having no luck, you can take things up a notch and perform a network reset. Just remember that all the custom network settings that you've set will be cleared in the process.

With that out of the way, here's what you do:

• Press the Windows button and the R key at the same time
• Type ms-settings into the newly opened box, then click on Ok to open Settings
• Open the Network & Internet section
• Stay in the status bar on the left side of the screen
• Scroll down until you get to the Network Reset button
• Click it and follow the onscreen instructions

Solution 9: Reset Your Host File

Before moving onto my final fix, It recommend resetting your host's file as it redirects URLs to different locations. However, there's a chance that it was corrupt and caused the Ubisoft server error.

Here's what you do:

• Open the File Explorer, then click This PC from the left side of the screen
• Click on Local Disk C
• Follow this pathway - Windows > System 32 > Drivers > Etc from the File Explorer (if you don't see a Windows folder, you might have to adjust your file settings. Go to the View tab, click Hidden Items, and check the Hidden Items box)
• Find the Windows hosts file in the Etc folder
• Right-click on it
• Choose the Open With Notepad option
• Use CTRL + A to select the text, then click Delete and paste the following text:

# Copyright (c) 1993-2006 Microsoft Corp. # # This is a sample HOSTS file used by Microsoft TCP/IP for Windows. # # This file contains the mappings of IP addresses to hostnames. Each # entry should be kept on an individual line. The IP address should # be placed in the first column followed by the corresponding host name. # The IP address and the host name should be separated by at least one # space. # # Additionally, comments (such as these) may be inserted on individual # lines or following the machine name denoted by a '#' symbol. # # For example: # # 102.54.94.97 rhino.acme.com # source server # 38.25.63.10 x.acme.com # x client host # localhost name resolution is handled within DNS itself. # 127.0.0.1 localhost # ::1 localhost

• Select File, and then Save
• Exit the Notepad and restart your computer

Solution 10: Contact Ubisoft Support

Lastly, try contacting the Ubisoft service team for help. You may be dealing with the "service is currently unavailable" error because Uplay is bugging out. The team can fix the issue from their end.

Read more resources

Final Thoughts

Fixing the a Ubisoft service is currently unavailable error message is easy. Most of the time you will face the issue because of corrupted system files, the host file acting up, a network problem, broken process, or your IP and DNS address that should be changed.