Kaiser– Call Center Pharmacy TechniciansLocation: 2921 Naches Avenue Southwest, Renton,
Washington, 98057, United States
Contract Term: 13 weeks...Kaiser will re-evaluate every 13 weeks for extension or opportunity to go direct
Schedule: The Call Center is open Monday – Sunday, 7am to 7pm. The schedule will be 5 days/ 8 hour shifts - Candidates MUST be flexible to work any of these hours
Pay: $30 Per Hour
Job Description : Non-patient facing - C all Center on the phone taking calls from members and inputting RXs for filling offsite
Interact directly with patients related to new prescription and refill requests, shipment status, billing issues, demographic updates, payment inquiries and general questions
Responsible for maintaining productivity and quality standards, along with legal and company compliance
Track and triage all coverage determination requests for approval
Manage difficult or emotional patient situations: Respond promptly to patient needs and service requests, accept feedback to improve service, meet commitments
Make outbound calls to patients to collect shipping and billing information
Field inbound calls from pharmacy personnel or patient to discuss or answer patient requests and/or questions, and troubleshoot any problems
Job Requirements:
6+ months of pharmacy technician experiences
Must have WA Pharmacy Technician License
EXCELLENT Customer Service Skills
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Diversity, Equity & InclusionAt Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.
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